What's the secret formula for balancing people AND process change?

Transformation of the Transactional Finance Function, Carphone Warehouse

Targit Case Study Challenge Image - BAT Operating Model Design

THE CHALLENGE

To maximise the true business value of outsourcing transactional Finance to a global supplier by smoothly transitioning people and operations, and developing internal talent to contribute value-adding insights and internal consultancy as well as world class operations.

THE APPROACH

  • To grow a phased launch story, supported by an integrated change plan
  • To engage with a diverse stakeholder network spanning Finance, IT and HR functions
  • To educate and re-skill people in managing change, cross-culture working and vendor management
  • To create case studies that bring the change story and benefits to life
  • To share regular news and flash reports to maintain engagement throughout the programme

THE OUTCOMES

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Successfully outsourced transactional finance to offshore global supplier.

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Enabled the shift from transactional finance to value add business benefit.

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Secured business benefits from improved reporting and transactional cost savings.

 

COMMS SHOWCASE

Targit Case Study Image - CPW Finance Vision
Targit Case Study Image - CPW Finance Culture Change
Targit Case Study Image - CPW Finance Case Studies
Targit Case Study Image - CPW Finance Newsletter
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"(Targit) always delivered highly professional, polished, creative, quality work, with a focus on measurement and results."

HEAD OF INTERNAL COMMUNICATIONS,
CARPHONE WAREHOUSE

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