What's the secret formula for balancing people AND process change?

Transformation of the Transactional Finance Function, Carphone Warehouse

Targit Case Study Challenge Image - BAT Operating Model Design

THE CHALLENGE

To maximise the true business value of outsourcing transactional Finance to a global supplier by smoothly transitioning people and operations, and developing internal talent to contribute value-adding insights and internal consultancy as well as world class operations.

THE APPROACH

To grow a phased launch story, supported by an integrated change plan
To engage with a diverse stakeholder network spanning Finance, IT and HR functions
To educate and re-skill people in managing change, cross-culture working and vendor management
To create case studies that bring the change story and benefits to life
To share regular news and flash reports to maintain engagement throughout the programme

THE OUTCOMES

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Successfully outsourced transactional finance to offshore global supplier.

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Enabled the shift from transactional finance to value add business benefit.

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Secured business benefits from improved reporting and transactional cost savings.

COMMS SHOWCASE

Targit Case Study Image - CPW Finance Vision

Targit Case Study Image - CPW Finance Culture Change

Targit Case Study Image - CPW Finance Case Studies

Targit Case Study Image - CPW Finance Newsletter

"(Targit) always delivered highly professional, polished, creative, quality work, with a focus on measurement and results."

HEAD OF INTERNAL COMMUNICATIONS,
CARPHONE WAREHOUSE

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