How do you transform a global technology landscape with minimal business disruption?

Transformation of Global IT Service Delivery, British American Tobacco

Targit Case Study Challenge Image BAT ITX

THE CHALLENGE

To effectively land a global technology transformation that included end user tools, global support desk model, transition to cloud hosting, telepresence refresh and network upgrade - with maximum business benefit and minimal business disruption.

THE APPROACH

To establish and bring to life a clear, shared vision of the future
To create a meaningful brand and narrative that would actively support the vision
To identify, target and engage with key stakeholders and user audiences by leveraging local champions and comms toolkits
To optimise existing comms channels and establish new and relevant formats for reaching all corners of the organisation
To design, develop and deploy relevant, action-focused comms for each workstream

THE OUTCOMES

Targit Case Study Icon - BAT ITX 30% Self Service

54k users in 143 countries transitioned to new, 30% self service support model.

Targit Case Study Icon - BAT ITX Apps to Cloud

Transitioned over 500 apps to the cloud with zero business disruption, achieving £89m run savings
.

Targit Case Study Icon - BAT ITX New Remote Access

Rolled out new, simplified remote access service to 19k users and increased security for 41k users, whilst laying foundation for global network upgrade.